Payment / Shipping
Shipping within AUSTRIA
-> Standard shipping
For delivery within Austria we charge a flat rate of € 7.50 (incl. 20% VAT) per order.
From an order value of € 75.00 (incl. 20% VAT) we deliver free of charge within Austria
Delivery free of shipping costs is only valid for standard delivery (no freight forwarding delivery)
-> Express shipping
For express delivery within Austria we charge a flat rate of € 36 (incl. 20% VAT) per parcel.
Orders placed before 12 p.m. will be dispatched the same day.
-> Collection item - NO STANDARD SHIPPING POSSIBLE
Products that are marked as pick-up items in the product description cannot be sent with the usual parcel services
due to their size or weight. These products can only be picked up from the MSV warehouse in Hagenbrunn.
IMPORTANT INFORMATION
We are happy to enable you to have a freight forwarding delivery for a pick-up item. To do this, please send us
the desired products with the request for delivery to the e-mail address: stefan.kraker@m-s-v.eu and we will make you a special offer.
-> Click & Collect
You can also easily pick up your order from our shop (Wirtschaftsstraße 14, 2201 Hagenbrunn).
After ordering, you will receive a separate pick-up confirmation email from us. If the goods are "available immediately" when you order, you can usually pick up your order after 2 hours (within business hours).
Shipping to Germany
-> Standard shipping
For delivery to Germany we charge a flat rate of € 11.90 per order.
From an order value of € 129,- we deliver free of charge to Germany.
Prices are including VAT
-> Collection item - NO STANDARD SHIPPING POSSIBLE
Products that are marked as pick-up items in the product description cannot be sent with the usual parcel services
due to their size or weight. These products can only be picked up from the MSV warehouse in Hagenbrunn.
IMPORTANT INFORMATION
We are happy to enable you to have a freight forwarding delivery for a pick-up item. To do this, please send us
the desired products with a request for delivery to the e-mail address: stefan.kraker@m-s-v.eu and we will make you a special offer.
EUROPE and other countries
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Belgium, Denmark, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech Republic
For delivery in these countries we charge a flat rate of € 14.90 per order.
From an order value of € 169,- we deliver free of charge.
Prices are including VAT
Bulgaria, France, Italy, Croatia, Romania, Hungary
For delivery in these countries we charge a flat rate of € 17.90 per order.
From an order value of € 229,- we deliver free of charge.
Prices are including VAT
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> Our delivery area
Italy, Slovakia, Slovenia, Czech Republic, Hungary, Belgium, Bulgaria, Denmark, Estonia, Finland, France with Corsica,
Greece, Ireland, Croatia, Latvia, Lithuania, Luxenburg, Netherlands, Poland, Portugal, Romania, Sweden, Spain with
the Balearic Islands , Ceuta, Canary Islands and Melilla, Cyprus, Iceland, Isreal, Liechtenstein, Macedonia, Norway,
Russia, Serbia, Turkey, Belarus, Great Britain and Northern Ireland, United Arab Emirates, USA, Brazil, Japan,
Namibia, South Africa, Australia
Can't find a specific delivery country? Other countries can be activated after consultation.
Please contact us by email at office@m-s-v.eu.
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QUESTIONS AND ANSWERS
RETURNS
Would you like to return new and unused goods? No problem.
Before returning, please contact us by e-mail office@m-s-v.eu or by phone on +43 (0) 2246 28229.
Your return, simply in 3 steps:
Packaging
Please pack the goods well in an outer carton. If possible, use the original box for your return.
Please include a copy of your invoice with the package to speed up processing.
Send back to MSV Music Center
Use the parcel service of your choice to send your parcel back to MSV Musik-Center:
Delivery to:
M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn
Austria
Get refund
After receipt and your return you will get your money back within 14 days.
Return costs are at the expense of the buyer
DEFECTIVE, DAMAGED OR INCORRECT DELIVERY
What should I do if delivered items are damaged or delivered incorrectly?
If items are defective or the wrong product has been delivered, please contact our customer service
immediately on telephone number +43 (0) 2246 28229 or by email at office@m-s-v.eu.
After consultation, you will receive a return slip from us and the further procedure or repayment
will be discussed with you. Please give the driver the goods well packed in an outer carton.
If it is a transport damage, we will clarify the case directly with the transport company.
As soon as we have feedback from the transport company, we will discuss the further procedure with you.
DEVICE OR CONTROL PROBLEMS
The ordered product does not work?
Please do not return the goods immediately. Minor operating or cabling errors often occur here
which can be remedied after consultation with our customer service. Please contact us on
+43 (0) 2246 28229 or email office@m-s-v.eu. We're here to help.
If the device is defective despite everything, we will send you a return slip after consultation.
Please give the driver the goods well packed in an outer carton.
How long does the delivery take?
Delivery within Austria usually takes 1-3 working days (no delivery on Saturdays)
Delivery to Germany normally takes 3-5 working days.
With which delivery service will the package be delivered?
GLS
How can I find out where my package is currently located?
You will receive an email from GLS with the tracking number of your package.
If you have not received any information by email, please feel free to contact us and we will
let you know immediately where your package is. We would also be happy to send you your package tracking number.
Email: office@m-s-v.eu or phone: +43 (0) 2246 28229
