Shipping
[ AUSTRIA ]
-> Standard shipping
€ 7,50 (incl. VAT) per order
€ 0,00 from € 75,- (incl. VAT)
Free shipping is only valid for standard shipping (no freight delivery).
Some products exceed the standard delivery dimensions (size and weight) and can only be shipped
via freight delivery. Additional costs will be calculated directly in the shopping cart. For more information,
please refer to the pickup items/freight delivery section.
[ GERMANY ]
-> Standard shipping
€ 11,90 (incl. VAT) per order
€ 0,00 from € 129,- (incl. VAT)
Free shipping is applicable only for standard shipping (no freight delivery). Some products exceed the standard shipping dimensions (size and weight)
and, as a result, can only be shipped via freight delivery. The additional costs will be calculated directly
in the shopping cart. For further information, please refer to 'Pick-up Items/Freight Delivery'.
and, as a result, can only be shipped via freight delivery. The additional costs will be calculated directly
in the shopping cart. For further information, please refer to 'Pick-up Items/Freight Delivery'.
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[ EUROPE and other countries ]
€ 14,90
Belgium, Denmark, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech RepublicFor delivery in these countries we charge a flat rate of € 14.90 per order.
From an order value of € 169,- we deliver free of charge.
Prices are including VAT
€ 17,90
Bulgaria, France, Italy, Croatia, Romania, HungaryFor delivery in these countries we charge a flat rate of € 17.90 per order.
From an order value of € 229,- we deliver free of charge.
Prices are including VAT
- - - NEW - - -
! The shipping costs for the remaining countries are calculated directly in the shopping cart !
MORE INFORMATION
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> Delivery times
The specified product delivery times in our online shop are non-binding and are provided for better clarity.Due to unforeseen delivery difficulties or delays, as well as possible errors in information from the manufacturer, longer delivery times may occur.
> Express shipping
For express delivery within Austria we charge a flat rate of € 36 (incl. 20% VAT) per parcel.Orders placed before 12 p.m. will be dispatched the same day and delivered the next working day.
> Click & Collect
You can also easily pick up your order directly at our store (Wirtschaftsstraße 14, 2201 Hagenbrunn). After placing your order,
you will receive a separate pickup confirmation via email. If the items are marked as " Immediately available or ready for collection
" when ordering, you can usually pick up your order within 2 hours (during business hours). Please be sure to check for the
separate pickup confirmation email. You have the option to make the payment either directly when placing the order or
simply and quickly pay in cash or with a debit or credit card when picking up at the store.
> Collection / Freight delivery
Italy, Slovakia, Slovenia, Czech Republic, Hungary, Belgium, Bulgaria, Denmark, Estonia, Finland, France with Corsica,
Greece, Ireland, Croatia, Latvia, Lithuania, Luxenburg, Netherlands, Poland, Portugal, Romania, Sweden, Spain with
the Balearic Islands , Ceuta, Canary Islands and Melilla, Cyprus, Iceland, Isreal, Liechtenstein, Macedonia, Norway,
Russia, Serbia, Turkey, Belarus, Great Britain and Northern Ireland, United Arab Emirates, USA, Brazil, Japan,
Namibia, South Africa, Australia
you will receive a separate pickup confirmation via email. If the items are marked as " Immediately available or ready for collection
" when ordering, you can usually pick up your order within 2 hours (during business hours). Please be sure to check for the
separate pickup confirmation email. You have the option to make the payment either directly when placing the order or
simply and quickly pay in cash or with a debit or credit card when picking up at the store.
> Collection / Freight delivery
NO STANDARD SHIPPING AVAILABLE
Unfortunately, for some products that exceed the maximum size or weight limits of parcel services, we cannot offer standard
shipping conditions. These products can either be picked up directly from the MSV store/warehouse in Hagenbrunn or ordered
through the "Freight Shipping" delivery option. You can select freight shipping directly through the "Freight Shipping" delivery
option in the shopping cart. Shipping costs will be calculated directly in the shopping cart.
Products excluded from standard shipping:
Products weighing more than 40kg
Products with a length exceeding 2m
Unfortunately, for some products that exceed the maximum size or weight limits of parcel services, we cannot offer standard
shipping conditions. These products can either be picked up directly from the MSV store/warehouse in Hagenbrunn or ordered
through the "Freight Shipping" delivery option. You can select freight shipping directly through the "Freight Shipping" delivery
option in the shopping cart. Shipping costs will be calculated directly in the shopping cart.
Products excluded from standard shipping:
Products weighing more than 40kg
Products with a length exceeding 2m
> Our delivery area
Italy, Slovakia, Slovenia, Czech Republic, Hungary, Belgium, Bulgaria, Denmark, Estonia, Finland, France with Corsica, Greece, Ireland, Croatia, Latvia, Lithuania, Luxenburg, Netherlands, Poland, Portugal, Romania, Sweden, Spain with
the Balearic Islands , Ceuta, Canary Islands and Melilla, Cyprus, Iceland, Isreal, Liechtenstein, Macedonia, Norway,
Russia, Serbia, Turkey, Belarus, Great Britain and Northern Ireland, United Arab Emirates, USA, Brazil, Japan,
Namibia, South Africa, Australia
Shipping costs are calculated directly in the shopping cart.
QESTIONS & ANSWERS
RETURNS
Would you like to return new and unused goods? No problem.
Before returning, please contact us by e-mail office@m-s-v.eu or by phone on +43 (0) 2246 28229.
Your return, simply in 3 steps:
Packaging
Please pack the goods well in an outer carton. If possible, use the original box for your return. Please include a copy of your invoice with the package to speed up processing.
Send back to MSV Music Center
Use the parcel service of your choice to send your parcel back to MSV Musik-Center:
Delivery to:
M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn
Austria
Get refund
After receipt and your return you will get your money back within 14 days.
Return costs are at the expense of the buyer
Can't find a specific delivery country? Other countries can be activated after consultation.
Please contact us by email at office@m-s-v.eu.
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QESTIONS & ANSWERS
RETURNS
Would you like to return new and unused goods? No problem.Before returning, please contact us by e-mail office@m-s-v.eu or by phone on +43 (0) 2246 28229.
Your return, simply in 3 steps:
Packaging
Please pack the goods well in an outer carton. If possible, use the original box for your return. Please include a copy of your invoice with the package to speed up processing.
Send back to MSV Music Center
Use the parcel service of your choice to send your parcel back to MSV Musik-Center:
Delivery to:
M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn
Austria
Get refund
After receipt and your return you will get your money back within 14 days.
Return costs are at the expense of the buyer
DEFECTIVE, DAMAGED OR INCORRECT DELIVERY
What should I do if delivered items are damaged or delivered incorrectly?If items are defective or the wrong product has been delivered, please contact our customer service
immediately on telephone number +43 (0) 2246 28229 or by email at office@m-s-v.eu.
After consultation, you will receive a return slip from us and the further procedure or repayment
will be discussed with you. Please give the driver the goods well packed in an outer carton.
If it is a transport damage, we will clarify the case directly with the transport company.
As soon as we have feedback from the transport company, we will discuss the further procedure with you.
DEVICE OR CONTROL PROBLEMS
The ordered product does not work?Please do not return the goods immediately. Minor operating or cabling errors often occur here
which can be remedied after consultation with our customer service. Please contact us on
+43 (0) 2246 28229 or email office@m-s-v.eu. We're here to help.
If the device is defective despite everything, we will send you a return slip after consultation.
Please give the driver the goods well packed in an outer carton.
How long does the delivery take?
Delivery within Austria usually takes 1-3 working days (no delivery on Saturdays)Delivery to Germany normally takes 3-5 working days.
With which delivery service will the package be delivered?
GLSHow can I find out where my package is currently located?
You will receive an email from GLS with the tracking number of your package.If you have not received any information by email, please feel free to contact us and we will
let you know immediately where your package is. We would also be happy to send you your package tracking number.
Email: office@m-s-v.eu or phone: +43 (0) 2246 28229