Questions & Answers

  • Where are we?

Wirtschaftsstrasse 14, 2201 Hagenbrunn
A few kilometers outside of Vienna
At this address is our 1000m² sales area or showroom, warehouse and office.


  • Advisory

Do you have questions about our products, your customer account or your order?
Then just give us a call or send us an email.
Our experienced and dedicated staff will be happy to help you.

How to reach us:
Telephone: +43 2246 28229

Our opening times:
Monday to Friday: 9:00 a.m. - 6:00 p.m
Saturday: 10:00 a.m. - 5:00 p.m

MSV store
We would also be happy to welcome you in our 1000 m² showroom for a personal consultation.
M.S.V. Musik-Sound-Vertriebs GmbH, Wirtschaftsstrasse 14, 2201 Hagenbrunn
Directly behind the G3 Shopping Resort Gerasdorf.

  • Order

Online orders are processed quickly. You have a wide range of payment options.
The delivery time within Austria is 1-3 working days. Orders placed before 12 noon are usually dispatched the same day
sent if the ordered goods are in stock.

  • Payment

You can choose between the payment methods in the online shop
Choose purchase on account (Klarna), payment in advance, immediate transfer, credit card, PayPal or on collection.
For more information

  • Shipping

Shipping within Austria
For delivery within Austria we charge a flat rate of € 7.50 per order.
From an order value of € 75,- we deliver free of charge within Austria.
Free shipping is only valid for standard shipping.

Shipping to: Germany
For delivery to Germany we charge a flat rate of € 11.90 per order.
From an order value of € 129,- we deliver free of charge to Germany.
More information about our 'Deliveries & Shipping Costs'
For more information

  • Returns and Exchanges

Would you like to exchange one or more items or make a complaint?
In order to exercise your right of withdrawal, you must (*1) send us a clear statement (e.g. e-mail)
about your decision to revoke this contract. Then return the goods well packed
in an outer carton to the following address:

M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn

After checking the returned goods, you will get your money back.

The return costs are borne by the buyer

  • Shop safely

Encrypted SSL connection
We attach great importance to security and data protection, which is why your personal data will only be processed at MSV
transmitted with secure encryption technology Secure Socket Layer (SSL)!
It is therefore not possible for strangers to spy on data and access.

Trusted Shops seal of approval with "money-back guarantee"
Trusted Shops has our online shop based on more than 100 individual criteria such as data protection, security technology, price transparency,
Customer service, information requirements and creditworthiness checked and came to the conclusion that all the criteria for the customer
guarantee a safe shopping are fully satisfied. And not only that!

You can sign up for the Trusted Shops "money-back guarantee" after your purchase to cover the risk of non-delivery,
when returning the goods and to secure your deductible in the event of credit card misuse. For more information, visit

  • Privacy and data protection

Click for information