RETURNS



Would you like to return one or more items from your order to us?


Please fill out the form below and we will help you to complete your return quickly and easily.


Please note
The product(s) must be returned in its entirety, including accessories, and in impeccable condition, meaning sealed and unused, without torn plastic packaging. If damages or signs of use are apparent, we reserve the right to make a deduction from the purchase price.

Please note that return shipping costs are the responsibility of the buyer.

Have you purchased a device from us that is not functioning correctly or is unclear in any way?
Please do not return the product right away. Often, there are minor operational or wiring errors that can be resolved after consultation with our customer service. Therefore, we kindly ask you to contact us by phone or email so that we can assist you, provide a technical solution to the problem, or discuss the next steps.
 Tel: +43 (0) 2246 28229
Email: office@m-s-v.eu"

GLS Return Label



We would be happy to create a GLS return label for you.
Please select "Return label - YES" in the form below

You will receive your return label by mail.

We kindly ask you to pack the product(s) in its original box and place it inside an outer box. Affix the return label prominently on the outer box and drop it off at a GLS parcel shop within the next 14 days. Please include a copy of your invoice with the return

Please hand it at a 
GLS parcel shopAfter checking the returned goods, your money will be returned, usually with the payment method you selected when ordering. The inspection of the returned goods and the return transfer of money can take up to 14 working days.

An amount of €9.90 (within Austria) and €12.90 (from Germany) will be charged for the return. This will be deducted from you when you transfer the money back. Other countries on request.

Don't want a return label?



We kindly ask you to pack the product(s) in its original box and place it inside an outer box. Please include a copy of your invoice with the return. Please return the parcel within 14 days  with a parcel service of your choice to the following address: 

M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn
AUSTRIA


After checking the returned goods, your money will be returned, usually with the payment method you selected when ordering.
The inspection of the returned goods and the return transfer of money can take up to 14 working days.
The buyer bears the direct costs of returning the goods. 

Right of withdrawal

You can revoke your contract within 14 days without giving a reason.

You can find out more about your right of withdrawal here

RETURN FORM
Address
Would you like a GLS return label?
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