Bad Friday to Crazy Monday: 5% discount on everything* | 25. - 28.11.2022 | Discount is automatically deducted in the shopping cart. Valid for goods in stock.

RETURNS



Would you like to return one or more items from your order to us?

Please fill out the form below and we will help you to complete your return quickly and easily.

GLS Return Label



We would be happy to create a GLS return label for you.
Please select "Return label - YES" in the form below!
After we receive your return form, you receive your return label by mail.
We ask you to pack the goods well in the original carton and with an outer carton and stick the return label on it so that it is clearly visible. 
Please enclose a copy of your invoice.
You can then hand it in at a 
GLS parcel shop
After checking the returned goods, your money will be returned, usually with the payment method you selected when ordering. An amount of €9.90 (within Austria) and €12.90 (from Germany) will be charged for the return. This will be deducted from you when you transfer the money back. Other countries on request.

Don't want a return label?



We ask you to send the goods well packed in the original carton and an outer carton with a parcel service of your choice to the following address: 

M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstrasse 14
2201 Hagenbrunn
AUSTRIA

After checking the returned goods, your money will be returned, usually with the payment method you selected when ordering. The buyer bears the direct costs of returning the goods.

Right of withdrawal

You can revoke your contract within 14 days without giving a reason.

You can find out more about your right of withdrawal here

RETURN FORM
Address
Would you like a GLS return label?
Fields marked with asterisks (*) are required.
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